Because ecommerce is 30% technology, 70% process
This is one of our core practices.
The success of a technology project is linked intimately to the business processes which support the systems that the project is going to deliver. Regardless of whether the project is to launch a new system or optimize unprofitable and inefficient parts of the business, changes will have impact on business processes and people. Designing your business processes along with documenting system requirements are as fundamental to a successful project as an architects plans are to the construction of a building.
We take a holistic approach focused on aligning all aspects of your organization with the wants and needs of your customers. Our designs and systems deliver business effectiveness and efficiency while striving for utility, flexibility, and integration with technology.
We don’t recommend anything that we haven’t already tried ourselves. That way you’re certain that what we propose to you actually delivers value and that we know how to wring out the most of that value. That also means we end up trying a lot of systems, using those with value while moving on to try the next. With the tools and processes we deliver you’ll be more efficient, more effective and more capable of change.